Shipping Policy

Shipping Policy for Lisa Fay Soap LLC Handcrafted Skincare

Thank you for choosing Lisa Fay Soap LLC for your handcrafted skincare needs. We take great pride in providing you with high-quality products and excellent customer service. To ensure a smooth shopping experience, please review our detailed shipping policy below:

Order Processing and Shipping Times:

  • All orders are processed and shipped within 7 - 10 business days from the date of order placement.
  • Once your order is shipped, a tracking number will be provided, and you will receive an email notification. This tracking number will allow you to monitor the progress of your package.

Address Accuracy:

  • It is crucial that you double-check and ensure the accuracy of your shipping address during the checkout process.
  • Lisa Fay Soap LLC will not be held responsible for packages that are lost or stolen due to incorrect shipping information provided by the customer.

Shipping Carrier:

  • At this time we exclusively use the United States Postal Service (USPS) for shipping all orders. This ensures reliable and efficient delivery services.

International Shipping:

  • As of the current policy, Lisa Fay Soap LLC does not offer international shipping services. We only ship to addresses within the United States.

Shipping Fees:

  • Standard shipping rates apply to all orders, and the cost will be calculated during the checkout process. Shipping fees may vary depending on the weight and destination of your order.

Shipping Delays:

  • While we strive to meet the estimated processing and delivery times, please be aware that unforeseen circumstances, such as extreme weather conditions or postal service disruptions, can occasionally cause shipping delays. In such cases, Lisa Fay Soap LLC will not be held responsible for these delays but will make every effort to assist you in tracking and resolving any issues with your shipment.

Delivery Confirmation:

  • Once your package is successfully delivered to the provided shipping address, it is your responsibility to ensure its safe retrieval. Lisa Fay Soap LLC will not be responsible for lost or stolen packages after delivery confirmation.

PACKAGE NEVER RECEIVED If you believe your package was never received, please follow these steps:

  1. Contact Us: Reach out to our customer support team to report the issue. Include your order number and any relevant details regarding the missing package.

  2. Confirm Delivery Address and Information: Upon your request, we will provide you with the delivery address you provided, the date of delivery, tracking information, and shipping details. This information will help you investigate the matter directly with the carrier responsible for your delivery.

Please note that once the package leaves our facility and is in the possession of the carrier, LisaFay Soap is not responsible for lost or stolen packages. We recommend that you monitor your tracking information closely and, if needed, contact the carrier to inquire about the status of your delivery.

Returns and Exchanges:

  • For information on returns, exchanges, or damaged items, please refer to our Returns and Refunds Policy.

Should you have any questions or concerns regarding our shipping policy or your order's status, please do not hesitate to contact our customer service team at info.lisafayservices@gmail.com. We appreciate your business and look forward to serving you with our handcrafted skincare products.

Thank you for choosing Lisa Fay Soap LLC!